Privacy Policy
At Book Your Brands, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our video editing services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following information from you when you use our services:
- Personal Information: Your name, email address, phone number, and billing information.
- Video Content: The video files you upload for editing and any additional materials such as scripts, audio files, or other media.
- Communication Data: Any communication between you and our team (email, chat, etc.).
- Usage Data: Information on how you interact with our website and services (IP address, browser type, time zone, and browsing behaviour).
2. How We Use Your Information
- Provide, improve, and personalise our video editing services.
- Process your payment and manage your order.
- Communicate with you regarding your project status and service updates.
- Ensure compliance with our terms and conditions.
- Respond to your inquiries and provide customer support.
3. Data Security
We take data security seriously and employ industry-standard measures to protect your personal and video content. All data is stored securely, and access to it is restricted to authorised personnel only. However, please be aware that no transmission of data over the internet is entirely secure, and we cannot guarantee the security of information sent electronically.
4. Payment Terms
- Full Payment in Advance: 100% of the total amount for our video editing services is required upfront. No work will commence until full payment is received.
- Non-Refundable and Non-Transferable: All payments made are final and non-refundable.
- Project Commencement: Upon receipt of the full payment, we will begin working on your video editing project based on the brief and materials you provide.
5. Sharing and Disclosure of Information
We will not share, sell, rent, or disclose your personal information or video content to third parties except in the following cases:
- When required by law or in response to a valid legal request.
- To protect our rights, property, or safety, or that of our customers and others.
- With trusted service providers (e.g., payment processors) who assist us in delivering our services under strict confidentiality agreements.
6. Data Retention
We retain personal information and video content only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
7. Your Rights
You have the right to:
- Access, update, or request deletion of your personal information.
- Withdraw consent for us to process your data, where applicable.
- Request a copy of the data we hold about you.
To exercise any of these rights, please contact us at bybsales@bookyourbrands.com.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: bookyourbrands@gmail.com
- Phone: 940 545 0581